How to charge

Start a charge

Charging is easy

Find a charger

Plug in

Tap to start

Ways to Pay

Just turn up
– Contactless

We have made contactless available at all the charge points we can, so you can tap your bank card and get started.

Just turn up
– QR code

Where contactless isn’t available, scan the QR code to load that charge points details to pay on your phone.

Download the app

Download the Believ app and sign up to find chargers, keep track of your charging history, and access your receipts.

RFID card

Members can request a free RFID card to tap, charge and go, while getting the benefits of using the app – and the membership discount too.

See our Pricing Plans

Charger Types

We work with a variety of charge point manufacturers to make sure we have the right charge point in the right location.

On-street / Overnight

These chargers are located where you are leaving your car parked for long periods of time. You’ll often find them around residential areas or workplaces, these charge points allow drivers to plug in their vehicles overnight or while parked on the street. Typically chargers are fererred to as “slow” and “fast” covering 7kW to 22kW.

Destination / Retail

Located at destinations you want to visit, these “rapid” (25-75 kW) chargers are perfect for when you visit shopping centres, restaurants, and other destinations. Theyoffer a quicker top-up, allowing you to recharge your vehicles while enjoying a cafe or store. It’s a convenient solution for busy lives, maximizing both time and efficiency.

En-route

Located along major travel routes or quick stop offs, these charge points cater to drivers on long journeys or in a hurry. They allow for quick and efficient charging (100 kW or greater), ensuring you can recharge in a matter of minutes, ready to carry on with your journey.

Frequently asked questions

How fast will my car charge?

Our AC Fast charging points are rated 7-22kW, however most cars available today will charge at between 7-11kW. That’s fast enough for a full battery in 4-6 hours for a typical EV. All our AC Fast charge points have dual sockets, allowing them to charge two cars simultaneously. Adding a second car to the charge point will not disturb or affect the first charging session.

You can check how fast your vehicle will charge here: Max Charge Speed Lookup – Believ

All EVs are different, and charging times will vary depending on your vehicle and your battery’s state of charge. Please check your vehicles maximum charge rate to determine the maximum speed available to you. For example, if your vehicle has a maximum charge rate of 7kW, then even if you plug into our 22kW charger it will only charge at 7kW.

My cable is stuck, what shall I do?

Firstly, never force the cable as this can complicate remote release. The cable will only release once your charging session is finished so please ensure:

You are following the instructions on how to end the session provided on our website and in our app.
Wait for at least 30 seconds when stopping the charge on the app/website to allow for any communication delay, then listen for a confirming ‘click’ sound from the charger.
Attempt to end the charge session through your vehicle’s app or dashboard. Ensure you have checked your EV manual to understand the cable release mechanism for your car.
If none of the above have worked please call our 24/7 Customer Support Team at 0800 051 5335 who will be able to assist.

My vehicle won’t start charging. What should I do?

Please ensure you have followed the steps on our “How to Charge” page. If you still can’t start a charge then please check:

You have correctly plugged in to a charger with the same Charge Point ID as the one you are trying to access on the app or website.
You have sufficent funds on your payment method for the requested pre-authorisation hold (£25 for registered users, £30 for guests), you may need to reconfirm this through your banking app.

*This amount will be released once the charging session finishes, but the exact timing of the release may vary depending on the bank provider.

If you are still unable to charge, our friendly customer support team are available 24/7 to help you out. You can give them a call on 0800 051 5335.

Where are Believ charging points located?

Please view our map to see our network of chargers across the UK and to find the nearest one to you!

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