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Charging sockets
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Renewable energy
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Support 365 days a year
4.7 Rating from our customers*
*Based on charging ratings between July-Dec 2024 in Believ app
Charging prices typically
| Fast | Rapid | Ultra rapid | |
| Pay as you go | 56p/kWh | 66p/kWh | 66p/kWh |
| Membership £5 per month | 53p/kWh | 60p/kWh | 60p/kWh |
Pricing varies by location. Always check the station’s pricing details on the app or map before initiating a charging session.
How payments work
Check the Map
Check the map for the p/kWh, it is shown on the selected charger. Ensure you are logged in to see your price as members get lower prices.
Pre-auth
When you start a charge a pre-auth is temporarily held. £30 for guest and £25 for members. Once charging is complete any remaining pre-auth is released.
Charged for Usage
During your charging session you are charged the p/kWh shown on the charger or app.
Overstay Fees
Overstay fees apply 1 hour after the car finishes charging. Fast chargers: 5p/min (09:30-18:30 only). Rapid chargers: 20p/min.
Pay As You Go
For regular EV drivers, no monthly fee and total flexibility:
Become a member and Save
Join our membership program and enjoy reduced prices on all your EV charging sessions. Experience the convenience of our extensive charging network while saving money on every charge. Sign up now and power up for less!
- £5/month subscription – and you can cancel at any time
- Cheaper charging across our network
- Save 3p/kWh on fast chargers
- Save 6p/kWh on rapid chargers
- Free RFID card, requested through the Believ app
Contactless
We have made contactless payments available at all the charge points we can, and we are working to make it available everywhere.
Frequently asked questions
How do I pay my outstanding bill(s)?
If the payment for your charge didn’t go through, please ensure your card details are correct in the ‘Payment Methods’ section of the app or website. If you need to update your card please do so there.
If the card details are correct please ensure that you have sufficient funds in the account for your charge. In some cases you may need to contact your bank to whitelist your payment method for our charges (the transaction will appear as Liberty Charge Ltd once it has been authorised).
Once up to date, your payment will be retried automatically but if you still need assistance please contact us at [email protected].
*Please note that if outstanding bills are not paid within a reasonable amount of time, your details may be forwarded on to a third party debt collection agency.
I charged as a guest/contactless, how can I get a receipt?
Visit our portal here
Enter the last 4 digits of your payment card and date of charge
Download your invoice receipt
What are overstay (or idle) fees?
Overstay Fees are applicable to both Members and Pay As You Go users to help us to ensure that all EV drivers have the ability to charge.
Fast Charger Overstay Fee (7kW – 22kW)
The overstay fee for fast chargers is 5p per minute, applying 1 hour after charging stops (only applies 9:30am–6:30pm).
Rapid Charger Overstay Fee (50kW+)
To keep our most in-demand chargers available, the overstay fee for rapid chargers is 20p per minute, starting 1 hour after charging stops (applies 24 hours a day).
Why have I been charged £25/£30 before my charging session has started?
We request a pre-authorisation hold which is:
- £30 for Guest users
- £25 for Pay As You Go and Membership plan account holders
This temporary pre-authorisation hold is placed on the user’s bank account at the start of a charging session to ensure there are the necessary funds to cover the cost of the session. This amount will be released once the charging session finishes, but the exact timing of the release may vary depending on the bank provider.
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Contact Support
If you are at a charge point and need help immediately you can reach us on 0800 051 5335 to speak with an agent. For non-urgent, billing or account queries email us at [email protected]
OUR PARTNERS
Download our app!
Download the Believ App to access Believ’s electric vehicle charge points in the UK.
We make public charging simple.
