How to charge

The easiest way to start your charge is to use your phone camera to scan the QR code on the side of the charge point, which links to our website.

Locate the charge point you’re at on our interactive map, or simply search for the ID number shown on the front of the charge point. Simply select the charger you’d like to use and follow the prompts to start a charge session.

If it’s your first time using the Believ network, you will need to enter your payment details (and your contact details if you’d like a billing receipt).

Alternatively, you can download the Believ EV app from the App or Play store, select ‘Find a charge point’ from the menu and follow the same steps as above.

If you can’t get the charger to work, please check the settings on your car to ensure no charge timers are active. Next, make sure that you are plugged in to a charger with the same Charge Point ID as the one you are trying to access on the app or website.

If you are still unable to charge, our friendly customer support team are available 24/7 to help you out. You can give them a call on 0800 051 5335.

The rules governing parking bays depend on where they are located. You should always check the local signage to determine what regulations apply in order to avoid any penalties.

Please note we have a day-time overstay fee (a. k. a. idel fee) of 8p/minute, which applies after 4 hours of plugged-in time, if your vehicle is no longer charging.

The idle fee is only applicable in daytime hours (9:30am – 6:30pm Monday to Sunday), so charging overnight will not be subject to overstay fees until 9:30am the next morning. The fee is applicable to both members and PAYG users.

The fee is there to ensure the chargers are vacated when charging is finished, so that other users get a chance to fill up.

Whilst we will do everything we can to keep the charging bays exclusive to electric vehicles, it is the responsibility of the boroughs to enforce the parking regulations. Please report any vehicles illegally occupying a bay to the relevant local council directly as they will have the authority to have vehicles ticketed and/or removed.